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Customer Success Representative


Remote (Work from Home)


Customer Success

Reports To

Joe Charat

The Opportunity

Backstory’s Customer Success Representatives are involved with all customer success functions within Backstory, including User Response, Outreach and Education.

Backstory, launching to the public soon, is creating a new category of entertainment called Memory Experiences. Users' Backstories (their organized, curated, and privately-shared collection of their past) are the foundation for us to deliver incredible memory experiences

What Sets You Apart

  • A proven track record of fast and successful response to user requests

  • Succinct and clear communication skills

  • Experience responding via phone, email, text, and social media

  • A commitment to set, not flexible, working hours

  • Proficiency with Zendesk

  • Experience working at an app or web-based company

Working at Backstory

Backstory is a small, scrappy start-up founded by proven entrepreneurs who sold their last small, scrappy start-up to a publicly traded company.

  • We believe that life is too short to not love where you work.

  • When all colleagues champion respect, humility and passion, great things happen.

  • We are not a meetings-based company (honestly, we can’t stand most meetings); we’re an actions-based company.

  • We roll up our sleeves, work fast, hit our goals and get back to friends and family.

  • We’ve practiced and advocated for remote work (work from home) since 2010. We firmly believe that amazing experiences and awesome software don't need to be created in an office.

Success at Backstory

  • You pride yourself on your kindness, humility and principles.

  • You self-start, take initiative, stay focused, move fast, and get things done.

  • You're savvy within your department and Backstory at large.

  • You're great at collaborating, but get most of your energy from action, not from interaction.

  • You voice your opinion, seek compromise, and are proud to say, "Thank you. You've changed my opinion."

  • You're self-aware and thrive off constructive feedback.

  • You challenge, mentor and learn from your peers.

  • A contagious commitment to Backstory's success.

Equal Opportunity Employer

Backstory is proud to be committed to a diverse workforce. We do not discriminate on the basis of race, color, national origin, gender, sexual orientation, age, marital status, veteran status, religion or disability.

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